Bonita Brazil wishes you total satisfaction when making your purchases in our virtual store.
In this regard, we have created an Exchange and Return Policy with respect to your needs and based on the Consumer Defense Code. These conditions of purchase and sale are the contractual clauses that you, the consumer, must assume for the purpose of purchasing our products.
In case of return or exchange (items must be sent back within 14 days of delivery and in original packaging). Send an email to firstname.lastname@example.org requesting the refund and exchange and explain the reason why. If customers are unsatisfied with any items, refunds would be given only in the form of coupons (store credit).
To ensure that the product is exchanged, it must be labeled, in the same packaging that was shipped and not used. Please note that Bonita Brazil offers its customers a credit note on the website in case of returns so that it can be used in other products in the future.
If the product does not present any defects and if the size of the product is right the consumer will be responsible for the costs of shipping for the return of the product.
Shipping costs of the new product are also borne by the buyer, and must be agreed upon during the exchange procedure.
Customers can return goods for a repair, replacement or a credit note if the purchased item:
- Has a fault that wouldn’t normally have been detected at the time they bought it (hidden fault).
- Is not the same as described in the website, or on a label or sign, or in an advertisement, or does not match the picture in the website.
- The size doesn’t not match what the consumer was expecting (please check our size guide before making purchases)
In this case Bonita Brazil will be responsible for the cost of shipping the product back and to send a new one.